Shipping policy
SHIPPING POLICY
Effective Date: September 12, 2026
Thank you for choosing Enchanted Brews Coffee Company ("Enchanted Brews," "Company," "we," "us," or "our").
This Shipping Policy explains how we process, prepare, and ship orders placed through our website and other authorized sales channels.
By placing an order with Enchanted Brews Coffee Company, you acknowledge and agree to this Shipping Policy, except where applicable law provides otherwise.
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1. ORDER PROCESSING
We make reasonable efforts to process orders promptly after they are received.
Unless a different processing timeframe is specifically stated on the product page or during checkout, orders are generally processed within:
[INSERT PROCESSING TIME — e.g., 1–3 BUSINESS DAYS]
Processing time refers to the time required to prepare an order for shipment. It does not include carrier transit time.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing times are estimates unless expressly stated otherwise.
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2. SHIPPING TIMES
Available shipping methods and estimated delivery times will be displayed during checkout when applicable.
Shipping times are estimates and may vary depending on the destination, carrier, weather, holidays, seasonal demand, and other circumstances.
Unless expressly stated as a guaranteed delivery service, a shipping estimate is not a guarantee of a specific delivery date.
Enchanted Brews will not knowingly advertise a shipping timeframe that we do not have a reasonable basis to expect we can meet.
For Internet orders, federal law may require additional notice and refund procedures when merchandise cannot be shipped within the timeframe represented to the customer.
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3. SHIPPING METHODS
Available shipping methods may include:
- Standard shipping;
- Expedited shipping;
- Other carrier services made available during checkout.
Available services, pricing, and estimated transit times may vary by destination.
The shipping method selected at checkout does not necessarily change the Company's order-processing time unless expressly stated.
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4. SHIPPING DESTINATIONS
We currently ship to:
[INSERT SHIPPING DESTINATIONS — e.g., United States only]
We may restrict shipping to certain locations because of carrier limitations, legal requirements, product restrictions, weather conditions, or operational considerations.
If we are unable to ship an order to the address provided, we may cancel the affected order and provide an appropriate refund as required by applicable law.
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5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Name;
- Street address;
- Apartment/unit number;
- City;
- State;
- ZIP/postal code; and
- Any other required delivery information.
Enchanted Brews Coffee Company is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except to the extent caused by our own error or otherwise required by law.
If you discover an address error before your order ships, contact us immediately.
We will make reasonable efforts to correct the address when possible, but we cannot guarantee that changes can be made after an order has entered processing or shipment.
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6. CARRIER DELAYS
After an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control.
Examples include:
- Severe weather;
- Natural disasters;
- Transportation interruptions;
- Carrier operational delays;
- Holidays;
- Incorrect or incomplete addresses;
- Government actions;
- Labor disruptions;
- Road closures;
- Package-volume surges;
- Mechanical failures; and
- Other circumstances beyond our reasonable control.
Carrier delays do not automatically constitute a failure by Enchanted Brews Coffee Company to fulfill an order.
However, nothing in this policy is intended to waive rights or remedies that cannot legally be waived.
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7. LOST, STOLEN, OR MISDELIVERED PACKAGES
If tracking information indicates that a package has been delivered but you cannot locate it, please first check:
- Your mailbox;
- Front door;
- Porch or other delivery area;
- Property management or mailroom;
- Household members;
- Neighbors; and
- Any delivery instructions associated with the order.
You should also contact the applicable shipping carrier.
Please contact Enchanted Brews if you believe a package was lost or misdelivered.
We may investigate delivery claims and may request information or documentation from the customer.
Refunds or replacements for lost, stolen, or misdelivered packages will be handled according to the circumstances and applicable law.
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8. PACKAGE THEFT
Once a package is confirmed as delivered to the shipping address provided by the customer, Enchanted Brews Coffee Company is not responsible for theft occurring after delivery to the extent permitted by applicable law.
Customers are encouraged to use secure delivery locations or carrier delivery-management services when available.
If a package was improperly delivered due to an error by the carrier or Enchanted Brews, we will make reasonable efforts to assist with resolving the issue.
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9. DAMAGED PACKAGES
If your order arrives visibly damaged, please photograph the package and its contents before discarding any packaging materials.
Contact us within:
[INSERT CLAIM PERIOD — e.g., 7 CALENDAR DAYS]
Include:
- Order number;
- Description of the damage;
- Photographs of the shipping box;
- Photographs of the shipping label;
- Photographs of the damaged product; and
- Any other information reasonably necessary to investigate the claim.
We may request that damaged products and packaging be retained while the claim is investigated.
If we determine that the product was damaged during shipment or was improperly fulfilled by us, we may provide a replacement, refund, store credit, or another appropriate remedy, subject to applicable law.
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10. COFFEE FRESHNESS
Coffee is a perishable food product whose characteristics can change over time.
Enchanted Brews Coffee Company makes reasonable efforts to package and ship coffee in a manner intended to preserve product quality.
Customers should store coffee according to the instructions provided with the product.
Once delivered, proper storage and handling are the customer's responsibility.
Enchanted Brews is not responsible for deterioration caused by improper storage, excessive heat, moisture, freezing, exposure to air, or other conditions occurring after delivery.
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11. WEATHER AND EXTREME CONDITIONS
Coffee products may be affected by extreme temperatures and environmental conditions during transportation.
During periods of extreme heat, cold, storms, or other unusual conditions, shipping may be delayed when reasonably necessary to protect product quality, employee safety, or fulfillment operations.
Where a delay is required by applicable law to be communicated or handled through a refund or cancellation process, Enchanted Brews will follow the applicable requirements.
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12. SHIPPING DELAYS CAUSED BY ENCHANTED BREWS
We make reasonable efforts to fulfill orders within the shipping timeframe communicated to customers.
If we determine that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide any notices, revised shipping information, cancellation opportunities, and refunds required by applicable law.
For online orders, federal law generally requires a seller to have a reasonable basis for its advertised shipping timeframe. If no shipping timeframe is stated, the FTC's rule generally uses 30 days as the applicable benchmark. When a seller cannot ship within the applicable timeframe, the seller generally must provide the customer with an opportunity to consent to the delay or cancel for a prompt refund.
Enchanted Brews reserves the right to cancel an order and issue an appropriate refund rather than continue an extended fulfillment delay.
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13. OUT-OF-STOCK PRODUCTS
If an ordered product becomes unavailable before shipment, we may:
1. Contact the customer regarding available options;
2. Offer a legally permissible alternative when the customer agrees;
3. Provide an updated shipping timeframe when appropriate; or
4. Cancel the affected portion of the order and issue the applicable refund.
We will not substitute a materially different product without appropriate customer consent when consent is required.
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14. SPLIT SHIPMENTS
An order containing multiple products may, when necessary, be shipped in multiple packages.
If products are shipped separately, customers may receive multiple tracking numbers.
Unless otherwise stated at checkout, we will not intentionally charge additional shipping fees solely because we divide an order into multiple shipments.
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15. INTERNATIONAL ORDERS
If international shipping is offered, customers are responsible for complying with applicable import requirements and for paying duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise.
Enchanted Brews Coffee Company does not control foreign customs authorities and cannot guarantee that an international shipment will clear customs.
International shipments may be delayed, returned, or refused by customs authorities.
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16. CUSTOMS, DUTIES, AND IMPORT RESTRICTIONS
Customers placing international orders acknowledge that products may be subject to inspection, customs requirements, import restrictions, taxes, or other governmental requirements.
The customer is responsible for providing accurate information necessary for customs clearance.
If an international shipment is returned because the customer failed to pay required duties, provide required information, or comply with applicable import requirements, any refund will be handled according to our Return & Refund Policy and applicable law.
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17. REFUSED OR UNCLAIMED PACKAGES
If a customer refuses delivery or fails to claim a package for reasons unrelated to an error by Enchanted Brews, the order may be treated as a returned shipment.
Any refund will be handled according to our Return & Refund Policy and applicable law.
Where permitted by law, shipping, return-shipping, handling, or other costs actually incurred by Enchanted Brews may be deducted from a refund.
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18. HOLIDAYS
Orders may require additional processing or transit time during holidays and periods of unusually high order volume.
Any holiday-specific shipping deadlines displayed on our website are estimates unless expressly identified as guaranteed delivery dates.
Customers should place holiday orders sufficiently in advance to account for possible carrier and processing delays.
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19. SHIPPING PROMOTIONS
From time to time, Enchanted Brews may offer free shipping or discounted shipping promotions.
Promotional shipping offers may be subject to:
- Minimum purchase requirements;
- Geographic restrictions;
- Product exclusions;
- Promotional periods;
- Quantity restrictions; or
- Other conditions disclosed at the time of the promotion.
We reserve the right to correct obvious errors or discontinue promotions as permitted by law.
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20. ORDER TRACKING
When available, tracking information will be provided to the customer after an order has been shipped.
Tracking information is provided by the applicable carrier and may not update immediately after shipment.
Enchanted Brews does not control carrier tracking systems and cannot guarantee the accuracy or timing of carrier tracking updates.
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21. THIRD-PARTY CARRIERS
We may use independent third-party shipping carriers to deliver orders.
Once an order has been transferred to a carrier, the carrier controls the physical transportation and delivery process.
We will make reasonable efforts to assist customers with carrier-related problems, but we cannot guarantee the performance of any particular carrier.
Nothing in this section limits any liability or responsibility that cannot legally be excluded.
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22. LIMITATION OF SHIPPING LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENCHANTED BREWS COFFEE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM SHIPPING DELAYS, CARRIER PERFORMANCE, WEATHER, NATURAL DISASTERS, OR OTHER EVENTS BEYOND OUR REASONABLE CONTROL.
NOTHING IN THIS POLICY EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.
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23. FORCE MAJEURE
Enchanted Brews Coffee Company will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters;
- Severe weather;
- Fire;
- Flood;
- Earthquake;
- War;
- Terrorism;
- Government actions;
- Transportation interruptions;
- Labor disputes;
- Supply-chain disruptions;
- Utility failures;
- Internet or technology failures;
- Carrier disruptions; or
- Other extraordinary circumstances beyond our reasonable control.
This provision does not eliminate obligations imposed by applicable law.
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24. RELATIONSHIP TO OUR OTHER POLICIES
This Shipping Policy should be read together with our:
- Terms of Service;
- Return & Refund Policy;
- Privacy Policy; and
- Subscription/Cancellation Policy, if applicable.
If a conflict exists between policies, the provision required by applicable law will control.
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25. NO WAIVER OF LEGAL RIGHTS
Nothing in this Shipping Policy is intended to:
- Waive consumer rights that cannot legally be waived;
- Avoid obligations imposed by federal, state, or local law;
- Prevent a governmental agency from exercising lawful authority;
- Eliminate legally required refunds;
- Disclaim liability that cannot legally be disclaimed; or
- Prevent customers from exercising legally protected rights.
Any provision found to be unenforceable will be limited or modified to the minimum extent necessary while the remainder of this policy remains effective.
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26. POLICY CHANGES
Enchanted Brews Coffee Company may update this Shipping Policy from time to time.
The version in effect when an order is placed will generally apply to that order, except where applicable law requires otherwise.
The effective date will be updated when material changes are made.
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27. CONTACT US
Questions regarding shipping, delivery, damaged packages, lost shipments, or order status should be directed to:
Enchanted Brews Coffee Company
Email: allpipessmokenbikes@gmail.com
Website: EnchantedBrewsCoffeeCompany.com
Mailing Address: 168 Crowsnest Ct. Atwater, CA
Please include your order number when contacting us regarding an existing order.
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CUSTOMER ACKNOWLEDGMENT
By placing an order through Enchanted Brews Coffee Company, you acknowledge that you have had an opportunity to review this Shipping Policy and understand that shipping and delivery estimates may be affected by circumstances outside the Company's reasonable control.
Nothing in this acknowledgment limits any rights provided to you by applicable law.
© 2026 Enchanted Brews Coffee Company. All rights reserved.