Refund policy
Return & Refund Policy
Effective Date: September 12, 2026
Thank you for choosing Enchanted Brews Coffee Company. We take pride in the quality and freshness of our coffee and products. Because coffee is a consumable food product, we have established the following Return & Refund Policy to protect product quality, food safety, and our customers.
By placing an order with Enchanted Brews Coffee Company, you acknowledge and agree to the terms of this policy, except where applicable law provides otherwise.
1. Food & Coffee Products
Due to the nature of coffee and other consumable food products, opened, used, brewed, or partially consumed coffee products generally cannot be returned or resold.
For health, safety, freshness, and quality-control reasons, we do not accept returns of coffee that has been opened or used unless required by applicable law.
If you are dissatisfied with an unopened coffee product, please contact us within 14 calendar days of confirmed delivery.
2. Damaged, Incorrect, or Defective Orders
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 7 calendar days of delivery.
To help us resolve the issue, we may request:
- Your order number
- A description of the problem
- Photographs of the product, packaging, shipping box, and shipping label
- Other reasonable information necessary to investigate the claim
If we determine that the product was damaged during shipment, defective, or incorrectly fulfilled by us, we may, at our discretion and as required by applicable law:
- Replace the affected product;
- Provide a refund for the affected product;
- Provide store credit; or
- Provide another appropriate resolution.
We reserve the right to investigate all claims before issuing a refund or replacement.
3. Customer Preference or Change-of-Mind Returns
Because coffee is a consumable product, we generally do not accept returns simply because a customer changes their mind, dislikes the flavor, ordered the wrong product, or no longer wants the product.
However, we want our customers to be satisfied. At our discretion, we may offer store credit, replacement merchandise, or another resolution in appropriate circumstances.
Nothing in this policy limits any non-waivable rights provided to consumers under applicable law.
4. Opened Coffee
For food-safety and quality reasons, we generally cannot accept returns of coffee that has been opened.
If you believe an opened product has a quality issue, contamination issue, unusual odor, foreign material, packaging defect, or other safety concern, do not consume the product.
Contact us promptly so we can investigate the matter.
We may request photographs and may ask that the product and packaging be retained while the investigation is conducted.
5. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address supplied by the customer, we may:
- Refund the merchandise price less applicable shipping costs; or
- Reship the order after the customer pays applicable additional shipping charges.
If the package was returned because of an error attributable to Enchanted Brews Coffee Company, we will work with the customer to provide an appropriate resolution.
6. Refused or Abandoned Packages
If a customer refuses delivery or abandons a package for reasons unrelated to an error by Enchanted Brews Coffee Company, any refund will be handled on a case-by-case basis and may be reduced by non-refundable shipping, return-shipping, or other costs actually incurred by the company, to the extent permitted by applicable law.
7. Shipping Delays, Lost Packages, and Carrier Issues
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, transportation interruptions, incorrect addresses, or other events beyond our control.
If tracking indicates that a package is delayed or lost, please contact us so that we can investigate with the carrier.
We will make commercially reasonable efforts to assist customers with delivery problems. Nothing in this section limits rights or remedies that cannot legally be excluded.
8. Orders That Cannot Be Fulfilled
If we are unable to fulfill an order, we may cancel the affected order and provide an appropriate refund.
For online orders, any refund required by applicable federal or state law will be provided within the time period required by law.
9. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
We are not responsible for delays caused by banks, credit-card companies, payment processors, or other financial institutions after a refund has been submitted by us.
Where the original payment method is unavailable, we may use another legally permissible refund method.
10. Sale, Clearance, Promotional, and Limited-Edition Products
Unless otherwise stated at the time of purchase, sale, clearance, promotional, and limited-edition products are subject to the same policy described above.
Any special return or refund restrictions applicable to a particular product will be disclosed before or at the time of purchase.
11. Subscription Orders
For coffee subscriptions, customers are responsible for managing or canceling their subscription before the applicable order-processing deadline.
Once a subscription order has entered processing, cancellation may no longer be possible.
If an order has already shipped, the order will generally be subject to the same return and refund rules applicable to other coffee products.
Any cancellation rights required by applicable law remain unaffected.
12. Refund Abuse & Fraud Prevention
We reserve the right to investigate refund, replacement, delivery, and damage claims.
Where permitted by law, we may decline repeated or suspicious claims when available evidence indicates fraud, abuse, intentional misuse of the return/refund process, false representations, or other improper conduct.
This provision does not limit a customer's lawful rights or remedies.
13. Chargebacks and Payment Disputes
If you believe there is a problem with your order, we encourage you to contact us first so that we can attempt to resolve the issue promptly.
Nothing in this policy prevents a customer from exercising rights available under applicable payment-network rules or applicable law.
14. Product Quality & Safety Complaints
If you believe a coffee product may be contaminated, unsafe, or otherwise pose a health or safety concern, stop using the product immediately and contact us.
Please retain the product, packaging, lot/batch information, and order information when reasonably possible so that we can investigate.
15. Limitation of Policy
This Return & Refund Policy is intended to establish the procedures and conditions under which Enchanted Brews Coffee Company handles returns, replacements, credits, and refunds.
Nothing in this policy is intended to waive, eliminate, restrict, or limit any consumer right, warranty, remedy, or protection that cannot legally be waived or limited under applicable federal, state, or local law.
If any provision of this policy is determined to be unenforceable, unlawful, or invalid, that provision will be modified or disregarded only to the extent necessary, and the remaining provisions will continue to apply to the fullest extent permitted by law.
16. Policy Changes
Enchanted Brews Coffee Company reserves the right to update or modify this Return & Refund Policy from time to time.
The version of the policy in effect at the time an order is placed will generally govern that transaction, except where applicable law requires otherwise.
17. Contact Us
For questions regarding returns, refunds, damaged shipments, defective products, or order problems, please contact:
Enchanted Brews Coffee Company
Email: allpipessmokenbikes@gmail.com
Website: EnchantedBrewsCoffeeCompany.com
Mailing Address: 168 Crowsnest Ct. Atwater, CA, 95340
Please include your order number whenever possible.
Customer Satisfaction
Although many coffee products cannot be returned after opening, we want to hear from you if something isn't right. Our goal is to resolve legitimate problems fairly while maintaining the freshness, safety, and quality of our products.